IT Support Plans

Small and mid-sized businesses are increasingly realizing that outsourcing some or all responsibility for IT support to specialized providers makes more sense than trying to perform this function in-house.
For medium sized organizations the business case for outsourcing infrastructure support is quite compelling because when it’s done properly, it delivers lower costs, increased end user satisfaction, a far greater breadth and depth of expertise, and a more reliable and effective infrastructure.

Our support plans

No two businesses are the same, and no two businesses have the same IT requirements. That’s why First Focus IT support plans are designed to be flexible enough to meet any support need.
Our support plans fall into two major categories, Essential Support and Total Support:

International ITS IT Support Planes

International ITS Support is designed for those organizations that:

  • Want an IT partner to perform basic maintenance
  • Want an IT Partner to be available on-call should a major problem arise.
  • Have relatively simple and stable networks with little need for a service desk
  • Have a good level of in-house IT expertise and are only looking for supplemental services
  • Are only seeking a few hours per month of ad-hoc support
  • Wish to retain accountability for IT decision making in-house